Privacy Policy

Data Privacy Policy

This Data Privacy Policy has been prepared to assist you in understanding how Breakthrough Academy (BA) collects, uses and/or discloses or otherwise processes personal data that is provided to us.

Breakthrough Academy respects your privacy. Our use and disclosure of your data will strictly adhere to the guidelines outlined in this Privacy Policy. Your trust is important to us, and we are committed to maintaining the confidentiality of your information.

The policy applies to Breakthrough Academy and its associated/affiliated businesses and outlines our obligations and practices in the handling of the Personal Data we collect and hold. If you have any questions on this policy or in relation to how BA manages, protects and/or processes your personal data, please contact our Data Protection Officer (DPO) via email: [email protected].

PERSONAL DATA [DEFINITION]

Personal data (“Personal Data”) refers to all and any information relating to you obtained by us in the course of and as a result of the provision of any products and services by us to you. Personal Data includes but not limited to your name, mailing address, telephone number(s) and personal email address and NRIC number, nationality, gender, date of birth, marital status, photographs, employment information and financial information.


WHY DO WE COLLECT DATA [PURPOSE LIMITATION]

We collect Personal Data from customers and prospective customers, for purposes relating to the products and services we offer. These purposes include, but are not limited to:

- Responding to your enquiries regarding training courses, and any other services we offer

- Submission of SkillsFuture (SFC) Claim Submission of your attendance in the training courses

- Processing and managing feedback

- Processing requests, orders and administering accounts

- Providing customer support including account servicing (class confirmation, reminders, postponements, cancellations etc)

- Communication with you in relation to products and services we provide which are relevant to your existing relationship with us

- Offering you updated marketing and promotional packages which you may benefit from, including products and services offered by our selected partners

- Administering and managing your relationship with us as our trainees, (training grant application, assessment, post-course evaluation, and license collection)

- Meeting regulatory and legal obligations

- Research and survey

- Safety and Security of Premises

 

We may for these purposes, contact you via mail (including electronic mail), telephone, SMS or other communication (text or image) applications

for mobile devices.

HOW DO WE COLLECT [CONSENT]

Where possible, we will collect your Personal Data directly and secure the relevant consent from you. This may take place when you physically visit us to complete a registration, or virtually ask us to provide a product or service over the telephone or internet.

Our websites & social media pages may also offer interactive facilities, such as enquiry, comment forms and course registration forms, where Personal Data may be collected. In addition, we may also obtain Personal Data from third parties such as our partners, contractors and regulatory authorities.

Regardless of who provides Personal Data to us, it will always be handled by us in accordance with this Personal Data Protection and Privacy Policy and the Personal Data Protection Act 2012.

WHERE AND WHEN DO WE USE YOUR DATA [NOTIFICATION AND TRANSFERS]

In providing you with a product or service, we may sometimes need to disclose your Personal Data to others. It is generally not our policy to disclose your Personal Data to external organisations unless we have your consent and/or are required to disclose your Personal Data as required in the normal course and scope of our business in the provision of our services to you, and/or for contractual, legal and regulatory requirements.

Some examples of the types of external organisations we may need to disclose information to in the course of providing a product or service are:

- Regulatory bodies and agencies,

- Ministry of Manpower (MOM) etc.

- Funding agencies, eg SkillsFuture Singapore (SSG)

- Approved Training Organisations (ATOs)

- BA data intermediaries, programme partners, training partners, other companies or individuals, including legal counsel and information technology service providers, who assist us in providing services

Unless otherwise required or permitted by law, we will only disclose your Personal Data with your consent (implied or expressed), and we will also take reasonable steps to ensure the external organisation to whom we have disclosed your information are also legally bound to protect the privacy of your Personal Data.

However, please note that we may disclose your personal data to third parties without first obtaining your consent in certain situations, including, without limitation, the following:

- the disclosure is required by law; or is necessary for any investigation or proceedings

- the purpose of such disclosure is clearly in your interests and consent cannot be obtained in a timely way

- the disclosure is necessary to respond to an emergency that threatens the life, health or safety of yourself or another individual.

For the full list of exemptions, please refer to the Act which is publicly available at https://sso.agc.gov.sg/Act/PDPA2012.

ADMINISTRATION AND MANAGEMENT OF DATA [ACCURACY AND PROTECTION]

Security of Personal Data is important to us and we take all reasonable precautions to protect Personal Data from misuse, loss, unauthorised access, modification or disclosure.

To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as minimised collection of personal data, and authentication and access controls (such as good password practices, need-to-basis for data disclosure, etc.).  

You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

HOW CAN YOU WITHDRAW CONSENT? [WITHDRAWAL OF CONSENT]

Should you wish to withdraw your consent for us to send you sales and marketing information via a specific mode or all modes of communications (e.g., mail, email, telephone calls, SMS-Text), please notify us in writing to [email protected]. It may take up to 4 weeks, upon receipt of your request, for the change to take effect.

HOW LONG WOULD YOUR DATA BE KEPT [RETENTION]

Your Personal Data will only be retained for a reasonable period for business and legal purposes, including audit, accounting or reporting requirements, usually no more than 5 years or as required by law.

WHO CAN YOU FIND [RESOLVING CONCERNS]

Should you believe that the privacy of your Personal Data has been compromised, please contact us at [email protected].

We will take the relevant steps to address your concerns.

USE OF COOKIES: PRIVACY AND OUR WEBSITES

The type of Personal Data we collect on our website depends on your interaction with the website. When you visit our websites, our host records your server address, domain name, the date and time of the visit and the pages visited. This information may be collected through the use of cookies. Information collected about your visit to our site is retained for statistical and website development reasons and is not in a form which would enable us to identify you. When visiting our sites, you will not be required to provide us with any Personal Data unless you request information about our product or service, or provide feedback. In which case, we will ask you to provide contact details along with other information required to respond to your request.

RIGHT TO AMEND DATA PRIVACY POLICY

We reserve the right to amend this Data Privacy Policy at any time. This is part of our continuous efforts to ensure that we properly manage,

protect and process your personal data.

Refund Policy


Due to the nature and involvement of different training partners for our courses, If you wish to inquire about the refund policy variations, please reach out to us at 8774-4209 or email us at [email protected]